IT Support Specialist I

Location: Santa Ana (South Coast Metro), CA

Department: Service

Type: Full Time

Min. Experience: Entry Level

Are you looking for a fast-paced working environment with a tight-knit, fun-loving company culture? Are you interested in a company that will help you unleash your awesome potential? Would you like to work for one of Inc. 5000’s “Fastest Growing Private Companies” and the Orange County Business Journal’s “Best Places to Work”? If any of this applies to you, keep reading! 

Who we are:

At TechMD (https://www.techmd.com), we believe in a world where technology is perfectly seamless. We believe that technology has the potential to revolutionize the way we do business and the way we live our lives. And we believe in doing IT right.

Based in Southern California, TechMD is an award-winning managed IT services provider that specializes in instant IT support, network security, cloud integration, and strategic consulting for small and medium-sized businesses. We have a long tradition of investing in our people, because we think that an effective company is built on empowering people to be leaders, providing opportunities for personal and career growth, and fostering a hard-working but fun-loving environment.

Check out this video (https://techmd.wistia.com/medias/r4xlyj2ed0) to learn a little bit more about us.

We are looking for someone who is a good fit for our hard-working, ambitious, client-driven team. If that sounds good to you, please click on the link below and fill out the application. In your cover letter, please tell us why you want to work for us, based on our video. 

You may also want to check out TechMD's Facebook page (https://www.facebook.com/TechMD/?fref=ts)

(WE DO NOT ACCEPT RESUMES VIA EMAIL.  PLEASE SEE INSTRUCTIONS BELOW.  NO PHONE CALLS PLEASE.) 

What we are looking for: 

TechMD is looking for a smart, capable, and all-around enjoyable Level I IT Support Specialist.  

Position Summary:  

Process and address incoming service desk requests both onsite and remotely via email, phone, or the support portal.  

Primary Job Duties/Responsibilities:  

  • Schedule and perform on-site visits to client to set up and troubleshoot equipment 
  • Assist customers with all technology-related moves/adds/changes 
  • Configure, install, and maintain IT users' desktop software and hardware including current versions of Windows, Mac and MS Office products 
  • Troubleshoot PC/MAC issues remotely 
  • Troubleshoot general network infrastructure problems including networking equipment, printers, PC/Server hardware, etc. 
  • Escalate to 2nd and 3rd level support on server-related problems 
  • Learn about and apply proven and emerging technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, VMware, Cisco networking, etc.) 
  • Responsible for documenting solutions to problems and developing end-user guidelines 
  • Other duties may be added as defined 

Required Qualifications/Skills:  

  • College degree preferred 
  • Must have the ability to handle multiple tasks and priorities 
  • Able to plan, schedule, and effectively communicate with staff and clients 
  • Must have a customer service-oriented attitude 
  • Must be detail-oriented 
  • Must have strong interpersonal communication and team-based skills 
  • Must have strong documentation skills 
  • Must have exceptional oral and written communication skills 
  • Basic knowledge of computer hardware, software and equipment  
  • Being a self-starter as well as a problem-solver 

Other details:  

  • This is a full-time job  
  • You must be able to pass a drug test  
  • Compensation: Hourly, based on experience 
  • Full Benefits + 401K matching  
  • No recruiters please, you already have a job!  

TO APPLY:  

See TechMD's Careers Page (https://www.techmd.com/careers/). Once we have reviewed your resume, if there is a potential match, you will be emailed a link to a short series of virtual interview questions which will be video recorded. Please complete your submission as soon as possible. 

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