Customer Success Manager

Location: Santa Ana (South Coast Metro), CA

Department: Accounts

Type: Full Time

Min. Experience: Experienced

Are you looking for a fast-paced working environment with a tight-knit, fun-loving company culture? Are you interested in a company that will help you unleash your awesome potential? Would you like to work for one of Inc. 5000’s “Fastest Growing Private Companies” and the Orange County Business Journal’s “Best Places to Work”? If any of this applies to you, keep reading! 

Who we are:

At TechMD (https://www.techmd.com), we believe in a world where technology is perfectly seamless. We believe that technology has the potential to revolutionize the way we do business and the way we live our lives. And we believe in doing IT right.

Based in Southern California, TechMD is an award-winning managed IT services provider that specializes in instant IT support, network security, cloud integration, and strategic consulting for small and medium-sized businesses. We have a long tradition of investing in our people, because we think that an effective company is built on empowering people to be leaders, providing opportunities for personal and career growth, and fostering a hard-working but fun-loving environment.

Check out this video (https://techmd.wistia.com/medias/r4xlyj2ed0) to learn a little bit more about us.

We are looking for someone who is a good fit for our hard-working, ambitious, client-driven team. If that sounds good to you, please click on the link below and fill out the application. In your cover letter, please tell us why you want to work for us, based on our video. 

You may also want to check out TechMD's Facebook (https://www.facebook.com/TechMD/?fref=ts) page.

(WE DO NOT ACCEPT RESUMES VIA EMAIL.  PLEASE SEE INSTRUCTIONS BELOW.  NO PHONE CALLS PLEASE.) 

What we are looking for: 

TechMD is looking for a smart, capable, and all-around enjoyable Customer Success Manager. 

Position Summary: 

Customer Success Management is about building and maintaining relationships with our current clients.  A successful Customer Service Manager (CSM) is the client’s advocate within TechMD and is TechMD’s advocate to the client.  This includes understanding the needs of the clients and following through to make sure those needs are met whenever possible.  A CSM will provide their clients budgeting and strategic planning so that the client gets the most out of their technology.  CSMs at TechMD must be personable, have great communication skills, a strong ability to empathize and the ability to build and maintain lasting relationships.  Your day will be filled with constant communication between your client base and the internal cross-functional teams to ensure the timely and successful delivery of TechMD’s solutions according to client needs. 

Primary Job Duties/Responsibilities: 

  • Build and nurture senior executive (including C-level) relationships across assigned accounts to solidify our partnership and commitment to the client while penetrating the account deeper  
  • Focus on client intimacy – deliver business impact and innovation to a client’s business by truly understanding the clients’ key business issues and opportunities  
  • Coordinate all aspects of ongoing service issues, technical assistance and direction to clients regarding TechMD’s products. Identifies and facilitates the route of all technical queries and problem resolution from the client / field to Corporate Technical Support and Engineering. Advises TechMD senior management of any developments and action plans 
  • Cultivate relationship with assigned clients to increase adoption, ensure retention and increase overall client satisfaction. 
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services 
  • Prepare and present key business issues to senior management to provide and obtain information to build consensus regarding project direction 
  • Travel to client sites as required. Performs other duties as required. May be called upon during off-hours to become actively involved in resolving a client issue 

 Required Qualifications/Skills: 

  • Bachelor’s Degree or higher preferred  
  • Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization, including Executive and C-level  
  • Experience in the art of translating technical concepts into succinct, non-technical terms to executive-level stakeholders.  
  • Experience delivering client-focused solutions based on client needs  
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail  
  • Natural relationship builder with integrity, reliability and maturity  
  • Excellent client service and follow through skills  
  • Excellent listening, negotiation and presentation skills  
  • Critical thinking and problem-solving skills  
  • Ability to prioritize among competing tasks  
  • Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)  
  • High-energy, self-motivated, well-organized  
  • Ability to make decisions in matters of significance  
  • A sense of humor 
  • Enthusiasm in regards to working in a fun, but hard-working environment 

Other details: 

  • This is a full-time job 
  • You must be able to pass a drug test 
  • Compensation: Salary plus commission 
  • Full Benefits + 401K matching 
  • No recruiters please, you already have a job! 

TO APPLY: 
See TechMD's Careers Page (https://www.techmd.com/careers/).  Once we have reviewed your resume, if there is a potential match, you will be emailed a link to a short series of virtual interview questions which will be video recorded.  Please complete your submission as soon as possible. 

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